Sleep Electric would like to take this opportunity to congratulate you on your purchase of one of our quality products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement, or full refund for a major failure and/or compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Sleep Electric warrants all of our goods against faulty workmanship and faulty materials/components. During the guarantee period, if the company is satisfied that there is a genuine fault, we will repair or replace at our earliest convenience. Freight and service charges may apply. Warranty periods are: Comfort Plus, Comfort Plus Hi Lo & Lo Lo Trendelenburg: 10 year frame warranty & 5 Year motors and electronics warranty. Prestige, Prestige Plus, Prestige Hi-Lo, Elite & Elite Hi-Lo: 25 Year Frame warranty and 10 year motor & electronics warranty. Sleep Support, Sleep Deluxe Pocket, & Mediflex Spring Mattresses: 5 Year Warranty. Sleep Cloudflex, Sleep Care & Cool Gel memory foam mattresses: 7 Year Warranty. All Alternating Pressure Mattresses & specialist medical mattresses: 2 Year warranty. All Recliner Chairs: 2 Years on Frames and Electronics, 1 year on upholstery


SAFETY AND YOUR ADJUSTABLE BED: For added safety, Sleep Electric beds come with gravity fall motors on the head and foot lift sections of the bed. • To reduce the risk of falls on height adjustable bases, the base should always be in its lowest position for sleeping and resting. The high position should only be used for carer’s access to the user, ease of entry and exit of the bed for the user and ease of making the bed. • A minimum of two able and fit adults should be used when lifting or moving the beds and mattresses. It is recommended to use trolleys and other lifting / moving devices where possible. • Careless use of naked flames, cigarettes or other heat sources could set fire to this product. • Do not allow children to play on, or around the adjustable bed. • Care should be taken to ensure that no body parts or animals are in, or near the adjustable frame when operating. • Do not rock or tilt the frame. • Ensure cabling of the bed is free from the mechanism. • Do not run over electric cables when moving the bed, or using hoists, Sarah Stedy’s etc. • All beds, and specifically beds with Hi Lo lift need to be positioned carefully away from power points to reduce the risk of the bed damaging power points, plugs and cabling. • Do not manipulate or conduct electrical maintenance on the motors or any of the beds, electrical components or cables. • Any electrical work must be facilitated by a qualified tradesperson. Please contact Sleep Electric for this.

THIS WARRANTY DOES NOT COVER: • Fabric (including stains, soiling, burns and normal wear). • Items that upon inspection are deemed unsanitary • Products that are missing the contents label. • Use of the mattress on a bed frame with insufficient structural support. • Body indentations less than 35mm on a pillow top, and less than 25mm on a non-pillow top mattress. • Normal wear and tear •Damage caused by abuse or improper use of the products. • Clearance beds, special orders or mattresses sold in ‘as in’ condition. •Any issue arising from failure to comply with manufacturer care, maintenance & safe use instructions.

CARE AND MAINTENANCE INSTRUCTIONS: Always use a mattress protector on the mattress to avoid accidental soiling. • Do not wash or dry clean the mattress. The use of a professional mattress cleaning company can be used. • You need to turn your mattress end to end every 2 weeks during the first 4 months. After your first 4 months, you will need to turn your mattress end to end every 3 months to get the maximum life from your mattress. These mattresses are one sided and must not be flipped. • Legs and castors should be checked for tightness regularly. • When transporting, do not over tighten when restraining. • Maximum recommended weight limits: On Okin Products 250kg On Non Okin Products (comfort plus & Comfort Plus HI Lo) 150kg • Always lock castors, other than when moving or relocating theproduct. • Do not jump on or abuse the product. • Do not constantly push the buttons on the controller when not for their intended use • When using the massage function, allow the massage unit to rest for a period of 30 mins between every period of use. Do not use the massage function continuously for extended periods at a time as this may damage the massage unit. • Use the controller only for adjusting the product for intended use - not for entertainment. • Products should be positioned with clearance from the wall and other objects to avoid damage. • Lubricate any moving parts, using a non-corrosive lubricant every 12 months or as required. We recommend the use of INOX

GETTING USED TO YOUR NEW BED: At first, your new bed may feel a little different from the mattress you have been sleeping on. Don’t worry, you will soon become adjusted to the extra comfort, support and benefits that only a new sleep system can provide (this may take some time for your body to adjust)

BODY INDENTATIONS: Small indentations are normal on the surface of any new mattress whilst the upholstery filling is levelling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillow top mattress, up to 35mm height loss is considered normal. On a non-pillow top mattress, 25mm height loss is considered normal. The comfort layers will continue to settle and therefore the sleeping surface “feel” will change over the life of the mattress.

MAKING A CLAIM: To make a claim on this guarantee, you should contact your local Sleep Electric franchise, who will then initiate the claim process with you. Before a claim can be initiated, you will need to provide details of the claim you wish to make, a current email address, home address and contact number. You will also be required to email acceptable photos of the issue you are wishing to make a claim on.

This Returns & Refunds Policy applies to purchases made from Sleep Electric in Australia.

1. Change of mind returns

Sleep Electric does not accept returns, exchanges or refunds for change of mind.

This includes, but is not limited to, situations where:

you change your mind after purchase;
your personal circumstances change after purchase and the product is no longer suitable for you;
you decide the product is no longer suitable for your needs;
you selected the wrong product, size, model or specification;
you failed to properly assess the product’s suitability before purchase;
the product colour, size or appearance varies from an image used for illustration purposes, provided the product supplied matches the product purchased.

By making payment, you acknowledge that you have inspected or reviewed the product and its specifications and assessed the product as suitable for your needs.

This change of mind policy does not limit your rights under the Australian Consumer Law.

2. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you are entitled to choose a repair, replacement or refund, and you may also be entitled to compensation for any other reasonably foreseeable loss or damage.

If a product fails to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced within a reasonable time.

3. Faulty, damaged or incorrect products

Please contact Sleep Electric as soon as possible if you believe your product is faulty, damaged, not as described, or incorrectly supplied.

To assess the issue, we may ask you to provide:

your name and contact details;
your invoice, receipt or proof of purchase;
your delivery address;
a description of the issue;
clear photos or video showing the problem;
any other information reasonably required to assess the claim.

Sleep Electric may arrange inspection, service, repair, replacement or another appropriate remedy depending on the circumstances and your rights under Australian Consumer Law.

4. Product warranties

Product warranties are covered in a separate warranty document supplied with your purchase.

Please refer to the warranty information provided with your product for details of the applicable warranty period, warranty conditions, exclusions, and claim process.

Nothing in the separate warranty document limits your rights under Australian Consumer Law.

5. Return method

If Sleep Electric approves a return, repair inspection or replacement assessment, we will provide instructions for the next steps.

Depending on the product and location, this may involve:

an in-home inspection or service visit;
arranging freight or collection;
returning the product to a Sleep Electric location or nominated service provider.

Do not return a product without contacting Sleep Electric first, as some products require assessment, service coordination or special handling.

6. Return shipping, freight and service charges

For valid claims under Australian Consumer Law, Sleep Electric will comply with its legal obligations.

For warranty claims, product assessments, service visits or other approved returns, freight and service charges may apply where permitted by law. Any applicable charges will be explained before the return, inspection, repair or replacement proceeds.

7. Refund timing

Where a refund is approved, Sleep Electric will process the refund using the original payment method where possible.

Refund timing may vary depending on your bank, card provider or payment platform. Sleep Electric will process approved refunds within a reasonable time after the product or claim has been assessed and the refund has been approved.

8. How to start a return, refund or product issue claim

To start a return, refund or product issue claim, please contact your local Sleep Electric franchise or Sleep Electric representative.

You may need to provide:

proof of purchase;
your full name;
your current email address;
your home address;
your contact number;
details of the issue;
photos or video of the issue, where requested.